1. Introduction

Seance Labs LLC ("Seance", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our marketing automation services.

We collect personal data about you such as your name, email address, and company information when you complete forms on our website or contact us for any reason. We may also collect additional information if you voluntarily provide it during your interactions with us.

We monitor website usage including page visits, time spent on site, traffic patterns, and location data to help us understand our users and improve our services. This information may be aggregated or statistical, meaning we cannot identify you individually.

2. Information We Collect

We collect the following types of personal information:

• Personal Information: First name, last name, phone number, and email address.
• Business-Related Data: Information tied to your professional role or company, collected for lead generation purposes, and information shared during consultations.
• Website Data: Limited data such as IP addresses or browsing behavior may be collected via our website for operational performance purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our revenue operations and marketing automation services.
• To communicate with you about projects and respond to inquiries.
• To understand your business needs and deliver customized solutions.
• To improve our website and service offerings.
• To send marketing communications (with your consent).
• To comply with legal obligations and protect our rights.
• For administrative purposes and maintaining client relationships.

4. Marketing Communications

We may contact you via email, phone, mail, or other methods about our services that may interest you, unless you have opted out. You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.

5. Information Sharing

We do not sell your personal information. 

We may share data with:

• CRM Platforms: HubSpot and Salesforce, which we use to manage lead generation and client relationships (see their privacy policies at HubSpot Privacy Policy and Salesforce Privacy Policy).
• Third-Party Providers: Vendors supplying database information, bound by confidentiality and data protection agreements.
• Service Providers: Entities assisting with cloud storage, analytics, or marketing, under strict contractual safeguards.
• Legal Authorities: If required by law or to protect our rights.

6. Data Security

We store data on cloud servers located in the United States, protected by AES-256 encryption, one of the most robust encryption standards available. We implement additional security measures, including access controls and regular audits, to safeguard your information. However, no system is entirely immune to breaches, and we strive to mitigate risks.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at chris@getseance.com. We’ll respond within 30 days or as required by applicable law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and improve user experience.
• Analyze website traffic and visitor behavior.
• Measure marketing effectiveness.
• Provide relevant content.
• You can control cookies through your browser settings, though disabling cookies may affect website functionality.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain business relationships.
• Comply with legal requirements.
• Resolve disputes.

Specific retention periods:

• Contact and project data: 7 years for business records.
• Marketing data: Until you unsubscribe or request deletion.
• Website analytics: Aggregated data retained indefinitely.

10. Third-Party Information

If you provide information about someone else, you confirm that person has authorized you to:

• Give consent on their behalf for processing their personal data.
• Receive data protection notices on their behalf.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

12. International Data Transfers

If you’re located outside the USA (e.g., in the UK, Europe, Canada, or Australia), your data may be transferred to and processed in the United States. We use safeguards like Standard Contractual Clauses to ensure compliance with international privacy laws, such as GDPR for EU residents.

13. GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights under GDPR:

• Withdraw consent at any time.
• Object to processing of your data.
• Data portability (receive your data in machine-readable format).
• Lodge complaints with data protection authorities.

14. Changes to This Policy

We may update this Privacy Policy periodically as our practices evolve or legal requirements change. We will notify you of material changes by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.

15. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: contact@getseance.com

Website: getseance.com